FAQ & HELP CENTER
Find detailed answers to most of your questions by searching the FAQ section. It is divided into three sections to simplify the process. If you cannot find an answer to your question or need further clarification or assistance, don't hesitate to SEND A MESSAGE.
GENERAL QUESTIONS
INSURANCE QUESTIONS
Blue Cross Blue Shield Traditional & PPO Trust plans. We do not accept Blue Care Network or HMO plans at this time.
Verify your insurance benefits by sending us a message or bring your insurance information to your discovery session. We will complete the verification process and provide you further guidance regarding your benefits and obtaining a script from your primary care physician.
Yes, a signed script is required for services to be rendered and reimbursed. Referrals are not the same as scripts and are not accepted.
The script must be signed by a Doctor of Medicine (MD), Doctor of Osteopathic Medicine (DO), Nurse Practitioner (NP), or Physician Assistant (PA). The script must read "RECOMMEND PHYSICAL THERAPY & ATHLETIC TRAINING SERVICES." The duration of treatment is at the discretion of your overseeing health care professional.
The maximum session limit is dependent on two factors. First, the number of sessions allotted by your specific insurance plan, and second, the scripts recommended duration and session frequency. Athletic training and physical therapy sessions both count against your insurance policy session limit.
Yes, we will work directly with you and/or your case manager to bill your auto insurance provider for services rendered.
HSA QUESTIONS
If you have funds available in a Health Savings Account, it can be used to pay for health and medical services tax free. Brain Meets Brawn is a licensed medical practice, and as such, is able to charge Health Savings Accounts through our credit card processing company.
As a licensed medical practice, all Health Savings Account providers are accepted forms of payment.
When you sign-up to open a Health Savings Account you will be provided with an HSA debit card. You can use this card for individual charges or for recurring payments and subscriptions. Each month you will receive a statement that reflects your current balance and expenditures.
Rarely is a payment denied, however, the solution is to send an invoice from Brain Meets Brawn to your Health Savings Account provider. The invoice will show the reason for visits, treatment dates, costs, and any other information requested by your provider.
The answer to this question is dependent on your Health Savings Account provider. To date, no charge has been denied due to absence of a script or referral. However, we encourage you to do your own research. Contact your provider and find out what is required to use HSA funds.
Brain Meets Brawn offers an all-encompassing approach to your sports medicine & personal training needs. You can expect a tailored experience that addresses your specific goals utilizing elements of orthopedic rehabilitation, body awareness & balance training, strength training, and more.
Book a complimentary 30-minute discovery session to meet one of our athletic trainers, learn about the program, and answer any and all questions you may have. Upon booking, you will receive an intake form to help guide the direction of your session. For those with a busy schedule, you can request a phone call or virtual meeting through the intake form.
Session plans can be purchased directly on our mobile app (Fit by Wix) or through the website. Session plans are organized into 1-on-1 60- or 30-minute sessions or couples 60-minute sessions. All session plans are automatically enrolled in a 3-month payment plan and have an expiration date.
Session plans range from $80 - $85 per 60-minute session and $45 - $50 per 30-minute session dependent on session plan.
Session plans are designed to reflect the number of sessions per week over the course of the 3-month payment plan. For example, if you sign-up for the 12-session plan you should book one session per week for 12 weeks. If you sign-up for the 24-session plan you should book two sessions per week for 12 weeks. Sessions DO NOT EXPIRE at the conclusion of your payment plan. If you miss sessions due to illness, vacation, or any personal reasons those sessions can be rescheduled for a later date.
We accept all major credit cards, all health savings accounts (HSA) , flexible spending accounts (FSA), BCBS traditional & PPO trust insurance, and MCCA auto no-fault insurance.
All sessions have a 24-hour non-refundable cancellation policy. If you are unable to cancel your session, send us a message and we will assist with cancelling and crediting your account. Additionally, there is an 8-hour booking window in which you can book a session within 8 hours of the session start time.
You can book available sessions as far ahead as your session plan will allow. If you need an extension on your session plan speak with your trainer. Sessions can also be scheduled same day, up to 8 hours before they begin. For example, if it is 8:00 AM you can book sessions beginning at 4:00 PM that same day.
All session plans have an expiration date in which you cannot book remaining sessions after that date. Each plan is labeled with an expiration date; however, a plan can be extended as needed to accommodate life events that may cause delays or extended breaks between sessions.